Terms and Conditions

1. Who we are

Famescan is operated by Robert Klöpsch, Stegmattstrasse 11, 6033 Buchrain, Switzerland. For anything at all, write to Help Center.

By using our platform you agree to these Terms. If you do not agree, please stop using the service.

2. What we provide

Famescan is a cloud platform for AI search-visibility analytics. You describe your brand and the buyer questions that matter; Famescan asks the AI answer engines those questions on a schedule, measures how your brand shows up — mentions, citations, position, sentiment, share of voice against competitors — and summarizes it in a Visibility Score with recommendations.

You can access your projects, prompts, results and reports in the platform. You do not acquire ownership of the underlying software, models or infrastructure.

3. Accounts and workspaces

• Provide accurate account information and keep your credentials safe.
• Workspace owners are responsible for the members they invite and for what happens inside their workspace.
• You must be authorized to track the brands and websites you add.

4. Subscriptions and billing

The service is offered under the subscription plans shown on our pricing page. Direct Famescan subscriptions are billed by Stripe. Subscriptions for Famescan installations from the Wix App Market are billed and managed by Wix. Plans, features and prices can change over time without changing these Terms. Refunds and cancellations follow applicable law and the rules of the billing provider through which you purchased.

5. Acceptable use

• Use the service in line with applicable laws.
• Do not misuse, overload, disrupt or attempt to circumvent limits of the service.
• Do not resell or systematically extract the service or its data without our consent.
• Do not use Famescan to track brands or run prompts for unlawful purposes.

6. AI results and their limits

Famescan measures the answers of third-party AI systems. Those answers are probabilistic: the same question can produce different answers at different times, and the engines change without notice. Our metrics and the Visibility Score are measurements of what we observed — not a guarantee of how any engine will answer next, and not a promise of business results.

Recommendations in the Action Center are suggestions derived from your data. They are not professional, legal or marketing advice, and acting on them is your decision and responsibility.

7. Your content and intellectual property

You keep the rights to the brand information, prompts and content you add. The software, infrastructure, workflows and the scoring implementation remain the exclusive property of Famescan — the score methodology is published, the code is not. A subscription grants a right to use the service, not ownership, a licence or access to source code.

We may process usage data to operate, secure and improve the service.

8. Third-party platforms

Famescan queries third-party AI engines and can be installed through third-party marketplaces. Those platforms have their own terms and privacy rules, which you are responsible for complying with where they apply to you.

9. Service availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled prompt runs may shift or be retried. Features may be added, changed, suspended or removed.

10. Liability

The platform is provided “as is”. We disclaim all warranties, express or implied, and are not liable for indirect or consequential damages. Our total liability is limited to the subscription fees you paid in the six months before a claim.

11. Termination

We may suspend or end your access if we believe you are violating these Terms or normal usage expectations. We will let you know, and any outstanding payments are settled individually.

12. Governing law

These Terms are governed by Swiss law. Disputes are resolved in Lucerne, Switzerland.

13. Contact

Famescan
Operated by Robert Klöpsch
Stegmattstrasse 11, 6033 Buchrain, Switzerland
Help Center