Famescan help center
Last updated: 28 August 2026
The essentials for setting up Famescan, understanding results and resolving common issues.
Set up Famescan in Wix
Open Famescan from the dashboard of the Wix site where it is installed. A new installation asks for your first name and a real email address, then sends a six-digit verification code. Famescan does not require a separate email login inside Wix.
After verification, enter or confirm the public website to analyze. You can review the discovered brand, topics and buyer questions before the initial analysis starts. Closing Famescan does not discard the saved onboarding step.
Wix billing and access
Famescan has no renewable free plan. One bounded Discovery analysis and a limited result preview are available before plan selection. For Wix installations, selecting a plan starts a 14-day Wix-managed trial. Dashboard access, repeat runs, schedules and other cost-causing actions unlock only after Wix confirms the exact plan and trial boundary.
For an App Market installation, the Wix site owner purchases and manages Starter, Pro or Advanced through Wix. Famescan never sends a Wix installation to Stripe. A trial or canceled subscription keeps access only until Wix reports that the current trial or paid term has ended.
Understand the Visibility Score
The 0–100 score summarizes seven explained categories: Presence, Recommendation, Share of Voice, Prominence, Sentiment, Source Citations and Consistency. The score is based only on usable saved answers in the selected run and filters; coverage shows how many planned answers were usable. Read the full methodology for the formula and comparison rules.
Partial or delayed provider results
External answer providers can be temporarily unavailable, delayed or return content that cannot be scored. Famescan preserves every usable answer, excludes unusable answers from the score and identifies the affected provider. A partial-result notice is not a billing or tenant error. Retry only when the product offers a retry; repeated unpaid runs are not available.
AI-generated answers can be inaccurate, incomplete or outdated. Treat Famescan results as evidence to review, not as verified facts or professional advice, and independently verify important claims and sources.
Export and deletion
A workspace owner can download the workspace export from Account settings. The export is tenant-specific and excludes authentication, session, permission and worker secrets. For an account or workspace deletion request, use the monitored support contact published with the App Market listing. Billing records may remain where accounting or Wix lifecycle obligations require retention. See the Privacy Policy.
If Famescan does not load in Wix
Reopen Famescan from the correct site's Wix dashboard and reload once. Use a currently supported browser with JavaScript and browser storage enabled. Do not sign in through a separate Famescan email form inside Wix. See supported browsers and devices.
Contact support
The monitored support address will be published in the Wix App Market listing before launch. Include the request reference shown by Famescan, the Wix site label, the action that failed and its UTC time. Never send Wix tokens, signed instance values, passwords, payment data or private keys.